How do I...
- Book a Medical Appointment
- Become a Patient here
- Refill my Medications
- Find out the Results of a Test
- Book an Appointment with a Lawyer
- Join the LESA Program
- Recognize the problems related with alcohol, drugs, gambling
Book a Medical Appointment
Call us at 613-233-4697 to book your appointment. Our medical receptionist will ask you to provide key information and set-up an appointment with your doctor or nurse practitioner.
Become a Patient here
When accepting new clients from Centretown, the Glebe and Old Ottawa South we will advertise in the community and on our website.
We encourage you to register with Health Care Connect a service of the Ontario Government to help you find a family doctor or nurse practitioner.
Refill my Medications
Call your pharmacy and ask to refill your prescription. They will take care of contacting us to authorize a refill of your medication.
Be sure to contact your pharmacy before you run out of medication. It can take up to two working days for us to authorize them to provide refills.
Find out the Results of a Test
Call us at 613-233-4697 to make your request with the medical receptionist. Arrangements will be made and someone from our Centre will be in touch to deliver your results.
Book an Appointment with a Lawyer
At our Centre, Legal Aid Services provides free legal advice to those who don’t have the means to pay for it. On a first-come, first served basis, clients can speak to a lawyer from 15 – 30 minutes. Check our calendar for dates.
Appointments are not accepted and services are offered in English and French. Those who don’t speak English or French can access these services by bringing along an interpreter.
Qualifying for Legal Aid
Legal Aid is available to those who are currently:
- Ontario Works recipients
- Ontario Student Loan recipients
- Ontario Disability Support Program recipients
- Old Age Security, Gains, Income Security Program recipients
- On a low income (questions about your income will take place at the start the session)
- In an institution
Legal Services at our Centre
At our Centre, qualifying clients can access
- Legal Advice
- Advice on how to write documents
- Information about what happens in court
- Suggestions and information about community and government agencies
Legal Aid can also help by explaining legal documents, including statements of claim, statements of defence, and many others.
Services offered also include notarizing documents and administering oaths to swear to written statements. Clients are required to bring such statements unsigned and written out completely.
Join the LESA Program
Joining the LESA Program is just a phone call away
“When I phoned for an appointment the person on the phone was very sympathetic and this made the process much easier”
-LESA client
To join, clients must be residents of Ottawa-Carleton who:
- are 55 years of age or older
- live independently
- use alcohol, drugs, and/or gambling in a way that is presumed or confirmed to be hazardous
- express a desire to improve their health and well-being
Abstinence from alcohol, drugs, or gambling is not a criteria for admission. However, abstinence from alcohol, gambling, and the proper use of medications are strongly encouraged and usually become a goal of treatment.
Referrals to LESA are typically completed over the phone and may take place in either French or English. We invite the individual to make the call.
Health professionals and family members are also welcome to refer clients who have given them consent to do so. In instances of residential or hospital settings, the referral agent can request to have a counsellor screen and connect with the client in person before discharge
Recognize the problems related with alcohol, drugs, or gambling
The Team offers a variety of presentations and workshops specifically designed for professionals who are regularly in contact with older adults. Participants will learn to recognize signs or problems related with alcohol, drugs, or gambling and how to effectively intervene with older adults
Professionals seeking advice related to older adults’ alcohol use, drug use, or gambling are invited to contact the LESA Team. We’ll gladly answer your questions and provide helpful advice. We’re always keen to discuss how to broach this difficult topic with clients and recommend ways to engage them in an appropriate treatment program.
For more information or to organize a session, contact the LESA Team.