Bilingual Community Health Worker – Primary Care

Permanent Position – 21 hours per week

Pay Scale

$26.44 - $31.86/ hourly

Pension and Benefits

Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP)

Application Deadline

July 5, 2022, 3:59:00 a.m.

About the Role

The Community Health Worker’s (CHW) overall objective is to engage with identified Primary Care (PC) clients who present with complex needs and who face barriers in maintaining their health care (e.g. those who experience poverty, mental health, addictions and/or low health literacy). The CHW supports the care coordination or case management of these clients in collaboration with their Primary Care Providers and others involved in their care, both within the team and outside of the organization. The CHW assists clients to access community resources related to the social determinants of health, provides health education, supports system navigation and advocacy, and assists clients and their caregivers to build support networks.



  • Bachelor’s degree in social work or social services, or equivalent combination of training and experience.

  • Minimum two (2) years of relevant experience in a community-based health setting.

  • Knowledge and understanding of the health care system.

  • Knowledge of, and interest in, a variety of health issues (e.g. chronic illness, mental health) and willingness to learn and teach others about them.

  • Ability to work independently and collaboratively in a multi-disciplinary setting with clients, providers and other agencies who are involved with the care of the clients.

  • Effective relational skills, including the use of motivational interviewing, cognitive behaviour therapy and other communication and relational tools, to engage with clients and determine their goals of care.

  • Ability to use capacity-building and skills-building approach in working with clients.

  • Demonstrated ability to provide crisis intervention and support for clients.

  • Experience working with marginalized populations.

  • Demonstrated cultural competency and flexibility in the provision of service to individuals from diverse cultures and backgrounds (e.g. age, LGBTQIA+, physical and mental disabilities).

  • Understanding of poverty and the social determinants of health.

  • Strong advocacy skills

  • Organizational skills, including time management and prioritization.

  • Sound judgement and strong problem solving skills.

  • Commitment to, and understanding of, the Community Health Centre (CHC) model of health and well-being.

  • Experience with Windows-based computer systems including electronic health record systems.

  • Availability to work flexible hours based on client need including occasional evenings

  • Access to a vehicle

  • Self-awareness and ability to maintain healthy professional boundaries.

  • Effective verbal and written communication skills in English and French(as relevant to the position)


  • Knowledge and understanding of the health system and community resources in Ottawa.

  • Experience with outreach and/or home visiting.

  • Ability to communicate in other language(s)

Language designation

  • English, written and spoken

  • French, written and spoken

About the Company


How to “Express an Interest” for this Opportunity:

Submit your letter of interest along with your résumé on or before the application deadline to

Please note the following:

  • The subject line of your email should read “JOB TITLE”

  • The file name for your resume should read: “(last name)_(first name)_ Resume”

  • The file name for your cover letter should read: “(last name)_(first name)_ Cover Letter”

We thank all applicants for their interest. 


Only applicants invited to an interview will be contacted. Candidates requiring accommodation during the application and/or the interview process should contact us at so arrangements can be made.  CCHC is an equal opportunity employer and values diversity in its workforce and as such all applicants are welcome.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment.  Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.