Manager, Alternate Neighbourhood Crisis Response (ANCHOR)
Regular Full-Time Position (Vacant Position) 35 hours/week (1.0 FTE)
Pay Scale
$84,344 to $101,620 annually
Pension and Benefits
Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP)
Application Deadline
August 13, 2025 at 3:59:00 a.m.
About the Role
The Alternate Neighbourhood Crisis Response (ANCHOR) Program is an innovative prototype that provides a community-based, non-police response and follow-up for individuals experiencing crises in the Centretown and Somerset West neighbourhoods. The project is a partnership with Somerset West Community Health Centre, Community Navigation of Eastern Ontario (CNEO/211) and the City of Ottawa, and builds on the work of the Ottawa Guiding Council on Mental Health and Addictions and other community interest holders.
Reporting to the Director, Mental Health Substance Use and Addictions Community Health Programs and Early Years, the Manager, ANCHOR is responsible for the on-the-ground, day-to-day operations of the ANCHOR program/team. The incumbent will be responsible for supervising these staff at CCHC’s main office and at off-site locations, including staff working shifts across this 24-hours-a-day, 7-days-a-week operation. The Manager conducts and/or facilitates the planning, development, implementation, supervision, and evaluation of program activities in consultation with the Director and with designated program partners.
The ANCHOR program brings staff from two community health centres together as one team in a joint service delivery model. The Manager will work with leadership from both centres to ensure integration and provide coordinated, seamless service delivery.
In keeping with our centres’ commitment to equity, anti-racism and anti-oppression, and acknowledging the particular importance of a community-based, non-police response for racialized communities, this position is designated for Indigenous, Black or racialized individuals. Candidates should clearly self identify on their application.
Requirements
Lived experience as member of Black, Indigenous or racialized communities- candidates must clearly self-identify on cover letter.
Essential
Bachelor’s degree in in social work, psychotherapy or other mental health-related field, or equivalent combination of relevant education and experience
Minimum of five (5) years of progressive management experience, preferably within a multidisciplinary team in a health care setting
Demonstrated leadership in mental health, substance use health, services for the unhoused, and community engagement.
Sound knowledge of general management principles, including financial and human resource management
Demonstrated understanding of the impact of the social determinants of health on people’s health and well-being.
Knowledge of and experience with street and crisis outreach issues.
Excellent clinical assessment skills
Strong knowledge of concurrent mental health distress presentations including psychosis, trauma and emotional dysregulation
Demonstrated leadership experience in partnership development, development and delivery of community-based programs, and addressing issues of marginalized populations on individual, organizational and systemic levels.
Experience with a project management approach in the development, implementation, review and revision of new and innovative programs and services.
Demonstrated leadership experience in addressing issues of inequity, racism and oppression on an individual, organizational and systemic level.
Knowledge of and ability to work with diverse populations and delivery of culturally safe services
Ability to prioritize and manage multiple tasks/projects
Ability to work independently and be self-directed; exercises initiative and sound judgement
Ability to work effectively in a fast paced, rapidly changing environment and meet conflicting demands –including providing support and direction to staff
Strong critical analysis, problem solving, planning, decision-making, leadership, organizational and change management skills
Excellent interpersonal, oral and written communication skills
Strong promoter and enhancer of teamwork
Familiarity with management information/client tracking systems
Demonstrated ability to model “client centred” service delivery
Proficient with Microsoft office suite
Ability to flex schedule when needed to respond to needs of a 24/7 program
Desirable
Master’s degree in social work, psychotherapy or other mental health-related field, or equivalent combination of relevant education and experience
Experience working in a community-based, primary care setting.
Lived experience related to the client population served by this program (please clearly self-identify)
Language designation - Bilingual Essential
English, written and spoken
French, written and spoken
Start Date
As soon as possible
How to “Express an Interest” for this Opportunity:
Submit your letter of interest along with your résumé on or before August 12, 2025 by 11:59pm to jobs@centretownchc.org.
Please note the following:
- The subject line of your email should read “Manager, Alternate Neighbourhood Crisis Response (ANCHOR)”
- The file name for your resume should read: “(last name)_(first name)_ Resume”
- The file name for your cover letter should read: “(last name)_(first name)_ Cover Letter”
We thank all applicants for their interest. Only applicants invited to an interview will be contacted.
Candidates requiring accommodation during the application and/or the interview process should contact us at jobs@centretownchc.org so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.
Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.