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Accessibility Plan

Our Commitment

CCHC welcomes and encourages people with disabilities to use its services and will provide access in a way that respects their rights to dignity, independence and integration.


This commitment is consistent with CCHC’s mission to deliver services in a welcoming and supportive environment and with CCHC‘s core values of equity, accessibility, diversity and fairness in the treatment of all individuals. CCHC will establish practices and procedures that support the accessibility standards established under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) on customer service, information and communication, employment and the built environment.


CCHC will make all reasonable efforts to meet the needs of people with disabilities. Reasonable efforts are defined as providing the best possible service within the context of: available resources, balancing the needs of people with disabilities or others who may encounter barriers to access with those of the community at large, safeguarding the health and safety of CCHC service providers.


CCHC will establish policies, practices and procedures which support the accessibility standards established under the AODA on customer service, information and communication, employment, transportation and the built environment.

Read our Multi-Year Accessibility Plan.

Read our 2023 Accessibility Compliance Report.

Read our Accessibility for People with Disabilities Policy.

Tell us about your experience – we want to improve.

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