Urban Health Program

The goal of the Urban Health program is to reach and provide primary care to complex and marginalized individuals or families who lack access to a Primary Care Provider. The Urban Health program is a comprehensive program delivered by an interprofessional team that provides:

  • Flexible, no appointment, comprehensive primary care clinics (Tuesday and Friday mornings 9-11:30am)
  • Bookable appointment for clients and families when an appointment model serves them best
  • Primary care by family doctors, nurse practitioners and nurses including treatment for acute issues, chronic disease management and palliative care
  • Social supports services including harm reduction, case management, care coordination, system navigation (social & healthcare), shower access, coaching, and counselling, and practical support
  • Access to mental health and addictions counselling
  • On site access to speciality services including psychiatry, diabetes education and management, lung health, and hepatitis C
  • Outreach nursing and social support services, offered on the streets, in rooming houses, and in shelters (specifically to Ottawa women’s, families, and youth shelters) in the Centretown area

Inclusion criteria for accessing services in the Urban Health program are that clients and/or families have one or more of the following:

•  no Primary Care Provider;

•  homeless or vulnerably housed (living in rooming houses);

•  new immigrant or refugee;

•  at risk youth;

•  suffer from mental health or substance use issues;

•  involved in the sex trade;

•  and/or no valid provincial health insurance

Check out our free programs. Give us a call or drop by to register, to book an appointment or to find out more. CCHC may cancel or reschedule programs as needed.​

Services by Schedule

Next Event: Mon, Mar 30 9:00am - 11:30am

Counsellors provide guidance and support with practical issues, including obtaining ID. Includes short term counselling. Come by the walk-in clinic to find out more.

Weekly | Monday, Wednesday
9:00 am — 11:30 am

View Event Practical Assistance, ID Support & Counselling | Walk-in

Next Event: Mon, Mar 30 9:00am - 11:30am

For clients who don’t have access to a shower. A nurse is available for assistance. Towels and soap are provided. In English and French. Come by the walk-in clinic.

Weekly | Monday, Tuesday, Wednesday & Friday

9:00 — 11:30 am

View Event Shower Services

Services by Appointment

Are you unstably housed and spend time in our area? We can help you access health care services and practical support from a variety of health professionals.

Appointment: 613-233-4443 x 2217

Ask your health care provider for a referral

A community health worker assists clients at their specialist, hospital and social assistance appointments. Supports include taking notes, encouraging questions, managing wait times and navigating the health care system. In English and French.

Appointment: 613-233-4443 x 2217