We Are Here For You During COVID-19

Updated: Sep 22

MASK OR FACE COVERING ARE RECOMMENDED

All persons entering or remaining in our premises are recommended to wear a mask or face covering that securely covers the nose, mouth, and chin.

We will provide you with a cloth or paper mask upon entrance if you do not have one. Learn more about Ottawa Public Health recommendations on masks.


We are here for you


Centretown Community Health Centre wants to help you stay safe. While continuing to respect the social distancing and using face covering on our premises, we are open to offer our services in person and/or virtually. Detailed information is below.

We know that people are anxious and we encourage you to get information from reliable sources. We recommend the Ottawa Public Health and Public Health Agency of Canada websites to get the best information in real time.


Novel Coronavirus Self-Assessment


If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.


If you come to our centre

  • You will be asked some screening questions when you arrive and you may be redirected to Ottawa’s COVID-19 Assessment Centre.

  • You will be given a mask if you do not have one.

  • Try to stay 2 metres (6 feet) away from other people.

  • Use hand sanitizer and minimize touching surfaces.

The Centre doors are open:

  • Monday to Wednesday from 8:45 a.m. to 8 p.m.

  • Thursday from 1 p.m. to 5 p.m.

  • Friday from 8:45 a.m. to 4 p.m.

Our COVID-19 Safety Plan


Our organization strives to keep workers, clients and visitors safe in our premises during the COVID-19 pandemic.

Read our Safety Plan at a snapshot to learn about the measures and actions taken.


COVID-19 info


COVID-19 Vaccine

All you need to know about Covid-19 vaccine, how to find the most up-to-date information and access multilingual resources.


COVID-19 Symptoms

Healthy adults and children with COVID illness can self-isolate and will usually not need to seek medical care unless symptoms are severe. People who are at higher risk of more serious illness may benefit from regular monitoring by their primary care clinic. You may also be eligible for COVID treatments to prevent more serious illness.

For more information about COVID and what to know if you have symptoms, please click here https://dfcm.utoronto.ca/confused-about-covid. If you are a Primary Care client, please call us at 613-233-4697 for further assessment if you are having difficulty managing your symptoms or, you have symptoms and are:


  • Over the age of 60, or

  • Have a long-term medical conditions, or

  • Pregnant, or

  • Had one vaccine or less, or

  • First Nation, Inuit, Metis.


Primary Care Service Changes


Please note that our primary healthcare clinic is NOT accepting new clients right now because we are over-capacity.

Learn more about our primary care service changes during Covid-19.


Changes in other programs and services


Due to the protection measures for Covid-19, most programs and services are being offered with precaution measures in place.

Be assured that our services are tailored to ensure your health, well-being and safety. If you are registered in an upcoming group or have an appointment and have any questions, please call us at 613-233-4443.

  • Early Years – EarlyON Child and Family Centre To see what’s available, please visit our Early Years virtual workshops.

  • Community Health Promotion To see what’s available, please visit our 2021 CHP Winter schedule.

  • Mental Health and Addictions

  • LGBTQ+ and Trans Health Programs

  • Diabetes Programs

  • Chiropody appointments continue to be in person, though only for urgent issues. You will be contacted if there is a change.

Other Community Services

  • The Ottawa Distress Centre phone lines 613-238-3311 are open 24 hours a day, 7 days a week.

  • Crisis Services Canada phone lines 1-833-456-4566 are open 24 hours a day, 7 days a week. They also offer chat support daily from 4 p.m. to midnight.

  • Ottawa Rape Crisis Centre phone line 613-562-2333 provides support 7 days a week. Accompaniment can be arranged through the Crisis Line to hospital and police.

  • Kids Help Phone is available through text, chat and phone 1-800-668-6868.

  • Learn at home: access educational resources to help keep students learning and engaged during school closures

  • Ottawa Child and Youth Initiative- Growing Up Great share resources to support children and youth during the pandemic.

  • Seniors Without Walls Program is available through The Good Companions 613-236-0428 ext. 2323 or by email at scww@thegoodcompanions.ca

  • Friendly Voice a Phone line is a telephone friendly visiting line for seniors 613-692-9992 or 1-855-892-9992.

  • PLAY from Home Resources for parents to keep the kids active.

Youth mental health and well-being support


Ottawa Public Health has developed a list of resources to better support youth mental health and well-being at this time.

  • Counselling Connect: We want to make sure that everyone who needs counselling can get it. Quickly. 14 counselling services, including Centretown Community Health Centre, have joined forces to give all ages same-day or next-day access to a free counselling session.

  • Protect Your Mental Health – How to help your children cope: A fact sheet for parents on how to help their children cope during COVID-19

  • Mental health resources for children, youth and adults

  • Self Care 101: A fact sheet for young adults and youth about self care

  • Reaching out: A resource that speaks directly to youth and provides suggestions to help start the conversation on how to self-advocate for support

  • Self care and resiliency: Resource Booklet for teens which provides a step by step guide and activities to support positive mental health.


Keeping You and Your Family Healthy

  • Wear a mask or face covering in enclosed public spaces.

  • Wash your hands often with soap and water, or use hand sanitizer.

  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands.

  • Cover your cough and sneeze with a tissue or into your arm, not your hand. Also, make sure to wash your hands afterward.

  • Avoid visiting people in hospitals or long-term care centres if you are sick.

  • Get your flu shot if you haven’t already done so.


We continue to monitor information and recommendations from Ottawa Public Health and will adjust our practices accordingly.


Finally, we are unable to provide you with any supplies (e.g. masks, hand sanitizer) since our supply is limited.


Thank you for your understanding.