We are here for you during COVID-19.

Frequently Asked Questions

• Q: Why do I have to wear a mask?
• A: Wearing a mask is necessary because the COVID19 can also be spread by people who do not feel sick or do not have symptoms.

• Q: What happens if I do not have a mask?
• A: A cloth or paper mask will be provided to you upon entrance and depending on availability. You will not have to return the mask prior to leaving the Centre.

• Q: What if I cannot wear a mask?
• A: In accordance with Ottawa Public Health recommendations, all clients screened positive for Covid19 must wear masks. Otherwise, if you feel unable to wear a mask, your need for entry to the clinic will be assessed on a case by case basis.

• Q: Will I need to wear a mask if I am coming to the centre just for a quick visit?
• A: If you coming to the centre to pick up supplies or drop off a document you are not required to wear a mask unless instructed to do so by the Main Entrance screeners.

Learn more about Ottawa Public Health recommendations on how to properly wear a mask.

We are here for you. And, there are many service changes.

Centretown Community Health Centre wants to help you stay safe. As Ottawa Public Health has suggested, we are limiting in-person contact. We are open to offer some essential services and have cancelled group programs. Detailed information is below.

We know that people are anxious and we encourage you to get information from reliable sources. We recommend the Ottawa Public Health and Public Health Agency of Canada websites to get the best information in real time.

Novel Coronavirus Self-Assessment

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.

If you come to our centre

• You will be asked some screening questions when you arrive and you may be redirected to Ottawa’s COVID-19 Assessment Centre.
• You will be given a mask if you do not have one.
• Try to stay 2 metres (6 feet) away from other people.
• Use hand sanitizer and minimize touching surfaces.

The Centre doors are open:

• Monday to Thursday from 8:30 am to 5:00 pm
• Friday from 8:30 am to 4:00 pm.

Primary Care Service Changes

Our primary healthcare clinic is not accepting new clients right now because we are over-capacity. Learn more

The Primary Care phone lines 613-233-4697 to reach our medical team will remain open through regular hours:

• Monday, Tuesday and Wednesday:  8:45 a.m. to 5 p.m. 
• Thursday: 1 to 5 p.m.
• Friday: 8:45 a.m. to 4 p.m. 

Your medical appointment: Most primary care appointments will be done virtually as telephone or video visits. 

• For phone visits: We will call you at the number we have on file at your scheduled appointment time. 
• For video visits: Prior to your appointment, we will send you a link via email to join the video call at the time of your scheduled appointment. To ensure that your video visit is successful, please prepare by taking a few simple steps.

Your primary care provider (doctor or nurse practitioner) will do their best to address your issues including prescription renewals, referrals, lab test requisitions, etc. Your provider may determine during the virtual visit that an in-person visit is required and will book that appointment during the call.  If you already have an appointment booked, a staff person will be in touch with you if there is a change.

Primary Care Walk-In clinic: If you believe you need our walk-in services, please call ahead to 613-233-4697 as we will be booking these same day appointments on the phone as much as possible. If you come in person to the Walk-in Clinic you will be given an appointment time and asked to come back. This is being done to reduce the amount of time that you have to spend in the waiting room and therefore reduce the spread of illness.  

Other Program and Service Changes

Early Years – EarlyON Child and Family Centre

Programs and Services are being offered remotely. To see what’s available please click here.

Breastfeeding support : although the weekly drop-in is cancelled, we continue to offer breastfeeding support on Tuesdays by an experienced Registered Nurse, either over the phone or in person.  To access these services, please call 613-233-2317 ext. 2144.

Parenting Support: Although all of our playgroup drop-ins are cancelled, we continue to offer parenting support and resources.  To access these services, please call 613-233-2317 ext. 2201.

Self-serve Baby Weight Check: this service is now available on Tuesdays from 1:00-4:00 pm by appointment only. To book an appointment call 613-233-4697.
Please note: this is not a medical appointment and a health care provider will not assess baby weights.

Emergency Baby Cupboard: Parents in need can access diapers once a month. Please call 613-233-4443 for  information about the emergency baby cupboard.

Community Health Promotion

Community Health Promotion and Community Development: Program and services are being offered remotely. Please join us. To see what’s available, click here.

Dietitian and smoking cessation: Individual appointments are available by phone until further notice. For smoking cessation clients, nicotine replacement products continue to be available.

Ottawa Good Food Box: The home delivery that was available in April May and June will be changing in July. The Good Food Box will continue to be available for pick-up at CCHC and other locations. Stay tuned for more details.

Volunteer Program: We thank the many community members offering to volunteer and support our shared community. We are coordinating volunteer efforts with our community partners. All Centre volunteer opportunities are on hold until further notice. If you are well and want to help, please contact the Ottawa Food Bank or Ottawa Volunteer and/or reach out to your neighbours, look out for who on your street or in your building might need help with grocery shopping or medication pick up. Follow Ottawa Public Health Guidelines on staying well, limiting the spread of germs and social distancing.

If you would like to cancel any non-essential visits please let us know.

If you are registered in an upcoming group or have an appointment and have any questions, please call us at 613-233-4443.

Chiropody

Chiropodist appointments: continue to be in person, though only for urgent issues. You will be contacted if there is a change.

Mental Health and Addictions

Counselling Services:

• Existing appointments: Counseling services have been moved to telephone sessions. Your counselor will be in touch with you about this change.
• New appointments: To book a telephone counseling session please call 613-233-4443 x 2109. 

LESA Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions.  To book an appointment or learn more about this program please call 613-233-4443 x 2109.

LGBT2SQ+ Wednesday walk-in: For a same-day phone counselling appointment by and for the LGBT2SQ+ community, please email lgbt2sqwednesday@centretownchc.org. Counselling appointments are available on a first-come, first served basis between noon and 6:30pm on Wednesdays.

Harm reduction supplies: will continue to be available on Monday to Thursday 9am to 5pm and on Fridays from 9am to 4pm .

Online Overcoming Anxiety and Depression group is offered on Thursdays from May 7 until June 25 from 11:30 am until 1:30 pm. Strategies and tools for overcoming anxiety and depression are presented to the participants who can then engage in group discussions. Please note this is a close group so participants can join up until the 3rd session. If you are interested joining in or would like more information, please send an email to npopara@centretownchc.org or call 613-233-4443 ext. 3131.

Online Self-Management And Recovery Training (SMART) is a mutual-support group offered on Mondays and Wednesdays from 1 to 2:30 p.m . The group is open to people 50 and older +. At meetings, participants help one another resolve problems with any addiction. They find and develop the power within themselves to change and lead fulfilling and balanced lives guided by science-based and sensible 4-Point Program. The training is offered in English. For more info, please send an email to Natasha at  npopara@centretownchc.org
After the Covid-19 situation, the group will be offered in-person at Orleans-Cumberland Community Resource Centre (240 Centrum Blvd) on Mondays and at The Good Companions Seniors’ Centre (670 Albert St) on Wednesdays.

Practical assistance and social service walk-ins: Closed. For telephone support please call 613-233-4443 and ask to speak to a Community Support Worker.

Trans Health Program: the clinic is still running, but no in-person appointments are occurring. For more information, click here.

Diabetes Program