And, there are many service changes.
Centretown Community Health Centre wants to help you stay safe. As Ottawa Public Health has suggested, we are limiting in-person contact. We are open to offer some essential services and have cancelled group programs. Detailed information is below.
We know that people are anxious and we encourage you to get information from reliable sources. We recommend the Ottawa Public Health and Public Health Agency of Canada websites to get the best information in real time.
Novel Coronavirus Self-Assessment
If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.
If you come to our centre
- You will be asked some screening questions when you arrive and you may be redirected to Ottawa’s COVID-19 Assessment Centre.
- You will be given a surgical mask if you need one.
- Try to stay 2 metres (6 feet) away from other people.
- Use hand sanitizer and minimize touching surfaces.
Primary Care Service Changes
The Primary Care phone lines 613-233-4697 to reach our medical team will remain open through regular hours:
- Monday, Tuesday and Wednesday: 8:45 a.m. to 5 p.m.
- Thursday: 1 to 5 p.m.
- Friday: 8:45 a.m. to 4 p.m.
Your medical appointment: Most primary care appointments will be done virtually as telephone or video visits.
- For phone visits: We will call you at the number we have on file at your scheduled appointment time.
- For video visits: Prior to your appointment, we will send you a link via email to join the video call at the time of your scheduled appointment. To ensure that your video visit is successful, please prepare by taking a few simple steps.
Your primary care provider (doctor or nurse practitioner) will do their best to address your issues including prescription renewals, referrals, lab test requisitions, etc. Your provider may determine during the virtual visit that an in-person visit is required and will book that appointment during the call. If you already have an appointment booked, a staff person will be in touch with you if there is a change.
Primary Care Walk-In clinic: If you believe you need our walk-in services, please call ahead to 613-233-4697 as we will be booking these same day appointments on the phone as much as possible. If you come in person to the Walk-in Clinic you will be given an appointment time and asked to come back. This is being done to reduce the amount of time that you have to spend in the waiting room and therefore reduce the spread of illness.
Other Program and Service Changes
Breastfeeding support drop-in: cancelled but we provide phone support. Clients who need assistance can call 613-233-4443.
Chiropodist appointments: continue to be in person, though only for urgent issues. You will be contacted if there is a change.
Community Health Promotion and Community Development: on hold until further notice.
- Existing appointments: Counseling services have been moved to telephone sessions. Your counselor will be in touch with you about this change.
- New appointments: To book a telephone counseling session please call 613-233-4443 x 2109.
Diabetes counselling services: will still be offered, however most of these appointments will be converted to telephone visits. A staff person will contact you to inform you if there is a change.
Dietitian and smoking cessation: Existing appointments will become telephone calls until further notice. As such, a staff person will be in touch with you about this change and work out your access to nicotine replacement products.
LESA Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions. To book an appointment or learn more about this program please call 613-233-4443 x 2109.
Harm reduction supplies: will continue to be available.
Ottawa Good Food Box: on hold until Wednesday April 8, at which time service will be reevaluated. We have been in contact with our CCHC clients who have ordered boxes in person. Those who order online please see the Good Food Box website for more information. If you have any questions or concerns, please do not hesitate to contact us email@example.com.
Parenting Support: For parenting support please call 613-233-4443.
Practical assistance and social service walk-ins: Closed. For telephone support please call 613-233-4443 and ask to speak to a Community Support Worker.
Trans Health Program: the clinic is still running, but no in-person appointments are occurring. For more information, click here.
Volunteer Program: We thank the many community members offering to volunteer and support our shared community. We are coordinating volunteer efforts with our community partners. All Centre volunteer opportunities are on hold until further notice. If you are well and want to help, please contact the Ottawa Food Bank and/or reach out to your neighbours, look out for who on your street or in your building might need help with grocery shopping or medication pick up. Follow Ottawa Public Health Guidelines on staying well, limiting the spread of germs and social distancing.
If you would like to cancel any non-essential visits please let us know.
If you are registered in an upcoming group or have an appointment and have any questions, please call us at 613-233-4443.
Other Community Services
- The Ottawa Distress Centre phone lines 613-238-3311 are open 24 hours a day, 7 days a week.
- Crisis Services Canada phone lines 1-833-456-4566 are open 24 hours a day, 7 days a week. They also offer chat support daily from 4 p.m. to midnight.
- Ottawa Rape Crisis Centre phone line 613-562-2333 provides support 7 days a week. Accompaniment can be arranged through the Crisis Line to hospital and police.
- Kids Help Phone is available through text, chat and phone 1-800-668-6868.
- Learn at home: access educational resources to help keep students learning and engaged during school closures
- Ottawa Child and Youth Initiative- Growing Up Great share resources to support children and youth during the pandemic.
- Seniors Without Walls Program is available through The Good Companions 613-236-0428 ext. 2323 or by email at firstname.lastname@example.org
- Friendly Voice a Phone line is a telephone friendly visiting line for seniors 613-692-9992 or 1-855-892-9992.
- PLAY from Home Resources for parents to keep the kids active.
Keeping You and Your Family Healthy
- Wash your hands often with soap and water, or use hand sanitizer.
- Avoid touching your eyes, nose, and mouth unless you have just washed your hands.
- Cover your cough and sneeze with a tissue or into your arm, not your hand. Also, make sure to wash your hands afterward.
- Avoid visiting people in hospitals or long-term care centres if you are sick.
- Get your flu shot if you haven’t already done so.
We continue to monitor information and recommendations from Ottawa Public Health and will adjust our practices accordingly.
Finally, we are unable to provide you with any supplies (e.g. masks, hand sanitizer) since our supply is limited.