All persons entering or remaining in our premises must wear a mask or face covering that securely covers the nose, mouth, and chin as required by the Medical Officer of Health under the authority of the Emergency Management and Civil Protection Act (EMCPA) Ontario Regulation 263/20. More details here.

We will provide you with a cloth or paper mask upon entrance if you do not have one.

Learn more about Ottawa Public Health recommendations on masks.

We are here for you

Centretown Community Health Centre wants to help you stay safe. While continuing to respect the social distancing and using face covering on our premises, we are open to offer our services in person and/or virtually. Detailed information is below.

We know that people are anxious and we encourage you to get information from reliable sources. We recommend the Ottawa Public Health and Public Health Agency of Canada websites to get the best information in real time.

Novel Coronavirus Self-Assessment

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.

If you come to our centre

  • You will be asked some screening questions when you arrive and you may be redirected to Ottawa’s COVID-19 Assessment Centre.
  • You will be given a mask if you do not have one.
  • Try to stay 2 metres (6 feet) away from other people.
  • Use hand sanitizer and minimize touching surfaces.

The Centre doors are open:

  • Monday to Thursday from 8:30 a.m. to 5 p.m.
  • Friday from 8:30 a.m. to 4 p.m.

Our COVID-19 Safety Plan

Our organization strives to keep workers, clients and visitors safe
in our premises during the COVID-19 pandemic.
Read our Safety Plan at a snapshot to learn about the measures and actions taken.

COVID-19 info

COVID-19 Vaccine

All you need to know about Covid-19 vaccine, how to find the most up-to-date information and access multilingual resources.

COVID-19 Symptoms

Healthy adults and children with COVID illness can self-isolate and will usually not need to seek medical care unless symptoms are severe.  People who are at higher risk of more serious illness may benefit from regular monitoring by their primary care clinic. You may also be eligible for COVID treatments to prevent more serious illness.

For more information about COVID and what to know if you have symptoms, please click here If you are a Primary Care client, please call us at 613-233-4697 for further assessment if you are having difficulty managing your symptoms or, you have symptoms and are:

  • Over the age of 60, or
  • Have a long-term medical conditions, or
  • Pregnant, or
  • Had one vaccine or less, or
  • First Nation, Inuit, Metis.

Primary Care Service Changes

Please note that our primary healthcare clinic is NOT accepting new clients right now because we are over-capacity.

Learn more about our primary care service changes during Covid-19.

Changes in other programs and services

Due to the protection measures for Covid-19, most programs and services are being offered remotely.
Be assured that our services are tailored to ensure your health, well-being and safety.

If you are registered in an upcoming group or have an appointment and have any questions, please call us at 613-233-4443.

  • Chiropody appointments continue to be in person, though only for urgent issues. You will be contacted if there is a change.

Other Community Services

Youth mental health and well-being support

Ottawa Public Health has developed a list of resources to better support youth mental health and well-being at this time.

Keeping You and Your Family Healthy

  • Wear a mask or face covering in enclosed public spaces.
  • Wash your hands often with soap and water, or use hand sanitizer.
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands.
  • Cover your cough and sneeze with a tissue or into your arm, not your hand. Also, make sure to wash your hands afterward.
  • Avoid visiting people in hospitals or long-term care centres if you are sick.
  • Get your flu shot if you haven’t already done so.

We continue to monitor information and recommendations from Ottawa Public Health and will adjust our practices accordingly.

Finally, we are unable to provide you with any supplies (e.g. masks, hand sanitizer) since our supply is limited. 

Thank you for your understanding.