MASK OR FACE COVERING MANDATORY
All persons entering or remaining in our premises must wear a mask or face covering that securely covers the nose, mouth, and chin as required by the Medical Officer of Health under the authority of the Emergency Management and Civil Protection Act (EMCPA) Ontario Regulation 263/20. More details here.
We will provide you with a cloth or paper mask upon entrance if you do not have one.
Learn more about Ottawa Public Health recommendations on masks.
We are here for you.
And there are many service changes.
Centretown Community Health Centre wants to help you stay safe. As Ottawa Public Health has suggested, we are limiting in-person contact. We are open to offer some essential services and have cancelled group programs. Detailed information is below.
We know that people are anxious and we encourage you to get information from reliable sources. We recommend the Ottawa Public Health and Public Health Agency of Canada websites to get the best information in real time.
Novel Coronavirus Self-Assessment
If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.
If you come to our centre
- You will be asked some screening questions when you arrive and you may be redirected to Ottawa’s COVID-19 Assessment Centre.
- You will be given a mask if you do not have one.
- Try to stay 2 metres (6 feet) away from other people.
- Use hand sanitizer and minimize touching surfaces.
The Centre doors are open:
- Monday to Thursday from 8:30 a.m. to 5 p.m.
- Friday from 8:30 a.m. to 4 p.m.
Primary Care Service Changes
Please note that our primary healthcare clinic is NOT accepting new clients right now because we are over-capacity.
Learn more about our primary care service changes during Covid-19.
2020/2021 Flu Clinic
For registered Primary Care clients Only and on appointment.
- Thursday, November 26, 2020 from 9:00 a.m to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Please call at 613-233-4697 to book an appointment.
Please note that a booked appointment does not guarantee you will receive your flu shot as we might run out of stock.
If you have received your flu shot elsewhere, please let us know by calling 613-233-4697 or have your pharmacist fax us a record of your flu shot.
We will update your medical record with this information.
Changes in other programs and services
Due to the protection measures for Covid-19, most programs and services are being offered remotely.
Be assured that our services are tailored to ensure your health, well-being and safety.
If you are registered in an upcoming group or have an appointment and have any questions, please call us at 613-233-4443.
- Early Years – EarlyON Child and Family Centre
To see what’s available, please visit our Early Years virtual workshops.
- Chiropody appointments continue to be in person, though only for urgent issues. You will be contacted if there is a change.
Other Community Services
- The Ottawa Distress Centre phone lines 613-238-3311 are open 24 hours a day, 7 days a week.
- Crisis Services Canada phone lines 1-833-456-4566 are open 24 hours a day, 7 days a week. They also offer chat support daily from 4 p.m. to midnight.
- Ottawa Rape Crisis Centre phone line 613-562-2333 provides support 7 days a week. Accompaniment can be arranged through the Crisis Line to hospital and police.
- Kids Help Phone is available through text, chat and phone 1-800-668-6868.
- Learn at home: access educational resources to help keep students learning and engaged during school closures
- Ottawa Child and Youth Initiative- Growing Up Great share resources to support children and youth during the pandemic.
- Seniors Without Walls Program is available through The Good Companions 613-236-0428 ext. 2323 or by email at firstname.lastname@example.org
- Friendly Voice a Phone line is a telephone friendly visiting line for seniors 613-692-9992 or 1-855-892-9992.
- PLAY from Home Resources for parents to keep the kids active.
Youth mental health and well-being support
Ottawa Public Health has developed a list of resources to better support youth mental health and well-being at this time.
- Counselling Connect: We want to make sure that everyone who needs counselling can get it. Quickly. 14 counselling services, including Centretown Community Health Centre, have joined forces to give all ages same-day or next-day access to a free counselling session.
- Protect Your Mental Health – How to help your children cope: A fact sheet for parents on how to help their children cope during COVID-19
- Mental health resources for children, youth and adults
- Self Care 101: A fact sheet for young adults and youth about self care
- Reaching out: A resource that speaks directly to youth and provides suggestions to help start the conversation on how to self-advocate for support
- Self care and resiliency: Resource Booklet for teens which provides a step by step guide and activities to support positive mental health.
Keeping You and Your Family Healthy
- Wear a mask or face covering in enclosed public spaces.
- Wash your hands often with soap and water, or use hand sanitizer.
- Avoid touching your eyes, nose, and mouth unless you have just washed your hands.
- Cover your cough and sneeze with a tissue or into your arm, not your hand. Also, make sure to wash your hands afterward.
- Avoid visiting people in hospitals or long-term care centres if you are sick.
- Get your flu shot if you haven’t already done so.
We continue to monitor information and recommendations from Ottawa Public Health and will adjust our practices accordingly.
Finally, we are unable to provide you with any supplies (e.g. masks, hand sanitizer) since our supply is limited.